Customer Success Training Workshop | Level 1 | Atlanta, GA (4 x 1/2 days)
CSM Foundations Customer Success Training Workshop If you're a Customer Success Manager from the Atlanta area and want to boost your skills and earn an official certification in Customer Success Management, then join us for the upcoming CSM Foundations Customer Success Workshop in Atlanta, GA. Attending the CSM Foundations Workshop series, delivered by the team behind SuccessCOACHING, is an excellent way for current, and potential, CSMs to gain a solid, working understanding of the practical aspects of Customer Success Management. "This workshop was absolutely incredible. I’m going to go back to work with a lot more confidence than I had before the workshop and that’s going to make me a better Customer Success Manager and a more trusted advisor to my customers. It’s going to make me better at my job and make our company more successful." - Kelly Smith, Customer Success Manager, Sigstr Workshop Curriculum This Customer Success Manager certification workshop covers 12 topics, the full SuccessCOACHING Level 1 Certification curriculum, and is ideally suited for CSMs in individual contributor roles, or with early leadership responsibilities (although we've had everyone from VPs of Customer Success to people who are not yet in a CSM role enjoy our workshops). The 12 modules covered are: WEEK 1 The Key Components of Customer Success How To Think Like Your Customer The Core Principles Of Effective Onboarding WEEK 2 A Proven Success Planning Methodology How To Deliver Effective Business Reviews Strategies For Re-Engaging Disengaged Customers WEEK 3 How To Drive Increased Customer Lifetime Value A Consultative Approach To Customer Success The Key Disciplines Of Execution WEEK 4 Top Strategies For Handling Escalations Crucial Tactics For Handling Tricky Customers The Key Customer Success Metrics Every CSM Should Know “I would completely recommend going through the SuccessCOACHING program. You'll learn exactly what you need to do to build a solid foundation for Customer Success.” - Chad Jasmin, VP of Customer Success, Wi-Tronix What Do Others Think? Great question! Deciding to attend any training event or workshop is a big decision that requires an investment, of both time and money, so it's smart to do your homework and only select a training provider with a track record of success. To help with your decision, here are some key data points for the CSM Foundations workshop series for you to factor into your thinking: We've delivered the CSM Foundations workshop in over 20 cities across the US, Canada, and Europe. Our current Net Promoter Score (NPS) for the workshop is 80+ (If you're not an NPS pro, 70+ is considered world-class to give you a frame of reference). We've trained and certified over 500 CSMs with this program and curriculum. "Your workshop was the most resourceful, practical, time effective, and insightful workshop I've participated in. I've implemented many of your practices and ideas, adapted them to my environment and brought up member engagement." - Michelle, Customer Success Manager, GuildQuality Become A Certified Customer Success Manager At the end of the CSM Foundations Customer Success training workshop, participants are given the opportunity to earn their Level 1 Customer Success Manager Certification. Our rigorous CSM certification examination assesses your understanding of the best practices, methods, and strategies that you need to know to be able to deliver the outcomes that customers count on and companies demand. Becoming a great CSM is a lifelong journey, attaining your Level 1 Certification is a significant first step. Earn your certification and display it as a digital certificate and badge on your LinkedIn profile to demonstrate your professional development and commitment to delivering the best outcome possible for your customers and company. "It not only provides the fundamentals, but it also instills the values and the processes that should be applied daily for delivering customer value and driving
3423 Piedmont Road Northeast
Atlanta, GA 30305
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